Last updated: 20 October 2026
Please read this policy carefully before browsing this website or using any of our services. Your continued use of this website and our services indicates that you have both read and agreed to the terms of this Privacy Policy. If you do not accept this policy, you cannot use this website or our services.
Clause 1: Privacy Policy
1.1 Definition of Personal Information
Personal Information is defined as per the Protection of Personal Information Act 4 of 2013 ("the Act"). We adhere to the principles for electronically collecting personal information outlined in the Act. We strive to ensure the quality, accuracy, and confidentiality of Personal Information in our possession.
1.2 Balancing Interests and Privacy
We aim to balance our legitimate business interests with your reasonable expectation of privacy. We will take all reasonable steps to prevent unauthorised access to or disclosure of your Personal Information. However, it is impossible to guarantee absolute security.
1.3 Information Collection
When using our website or services, or if your information is submitted to us through lead generation services, you may be asked to provide the following Personal Information:
- Name, surname, email address, phone number and your message (when you send an enquiry through a contact form)
- First name and email address (when you subscribe to the newsletter)
1.4 Consent and Limitation
We will attempt to limit the types of Personal Information we process to only that to which you consent. Your agreement to this Privacy Policy constitutes your consent as contemplated in section 69 of the Act. Where necessary, we will seek your specific consent in future instances required by law.
1.5 Sensitive Information
We will not collect, use, or disclose sensitive information (such as racial or ethnic origins, political or religious beliefs) without your specific consent or as permitted by law.
1.6 Use of Personal Information
By agreeing to this Privacy Policy, you consent to the use of your Personal Information for marketing-related services by us.
1.7 Security Measures
We have reasonable technical and organisational security measures in place to protect your Personal Information against accidental or intentional manipulation, loss, misuse, destruction, or unauthorised disclosure or access.
1.8 Continuous Improvement
While we cannot ensure or warrant the security of any Personal Information you provide, we will maintain and improve these security measures over time.
1.9 Data Storage
We store your Personal Information directly or on a central database. Your information will not be stored longer than necessary for the purposes described in this Privacy Policy or as required by applicable legislation.
1.10 Access by Employees
Personal Information collected from users shall only be accessed by our employees, representatives, and consultants on a need-to-know basis and subject to reasonable confidentiality obligations.
1.11 Monitoring
We have the right to monitor or examine any information and materials, including website links, that you publish or submit to us for publishing on the site. You are solely responsible for the content of all material published by you.
1.12 Service Quality
We constantly review our systems and data to ensure the best possible service to our users. We do not accept users under 18 years of age or who do not have the relevant capacity to be bound by this Privacy Policy.
1.13 Third Parties
We will not sell, share, or rent your Personal Information to any third party, except as described in Clause 3, or use your email address for unsolicited mail. Emails sent by us will only be in connection with the provision of our services and/or marketing thereof.
Clause 2: Log Files
2.1 Information Collection
When you visit the website, we may collect information such as your IP address, ISP, browser, the website from which you visit us, the pages on our website that you visit and their sequence, the date and length of your visit, and other information about your computer's operating system and language settings. This information is aggregated and anonymous, but it may be used to identify you if combined with other Personal Information.
Clause 3: Disclosure of Personal Information
3.1 Limited Disclosure
We do not sell or rent your Personal Information. We share it only as follows:
- Our distributor: enquiries you send through the website are shared with Koppert South Africa, which distributes Clinoboost and handles sales, so that they can respond to you.
- Service providers: we use trusted operators to run the website and handle submissions on our behalf, including website hosting (Vercel), form processing (Make), and storage of enquiries and newsletter sign-ups (Google Workspace). They may only process your information on our instructions and must keep it secure.
- Where required by law.
Some of these providers store information on servers outside South Africa. Where this happens, we rely on providers that are bound by data protection laws or agreements offering protection substantially similar to the Act.
Clause 4: Cookies
4.1 What Cookies Are
Cookies are small text files stored on your device when you visit a website. We also use your browser's local storage for the same purposes described below.
4.2 Essential Cookies
These are needed for the website to work and are always active. We use them to remember your cookie choice. They do not identify you.
4.3 Analytics Cookies (only with your consent)
If you choose "Allow all" in the cookie banner, we use Google Analytics to understand how visitors use the website, such as which pages are visited and for how long. Google Analytics sets cookies (for example "_ga") and processes your IP address and device information. We do not use Google Analytics for advertising, and we do not combine this information with your enquiries. If you choose "Essential only", Google Analytics is not loaded.
4.4 Embedded Videos
Our home page includes a video hosted on YouTube (owned by Google). The video is only loaded when you choose to play it. When it plays, YouTube may set its own cookies and collect information about your device, under Google's privacy policy.
4.5 Changing Your Choice
You can change your choice at any time using the "Cookie settings" link at the bottom of every page. You can also delete or block cookies in your browser settings; some parts of the website may then not work as intended.
4.6 Third-Party Policies
For more information on how Google uses data from these services, see Google's privacy policy at https://policies.google.com/privacy.
Clause 5: Links from the Website
5.1 Third Party Websites
Our services may contain links to third-party websites. We are not responsible for the terms, conditions, or policies of these websites. Users should evaluate the security and trustworthiness of any third-party website before disclosing personal information.
Clause 6: Electronic Communications and Transactions Act 25 of 2002 ("ECT Act")
6.1 Data Messages
Data Messages will be deemed received by us if and when we respond to them. Users acknowledge that electronic signatures, encryption, and/or authentication are not required for valid electronic communications between us and users.
Clause 7: Lodging of Complaints
7.1 Complaints Handling
If you wish to raise a complaint regarding the processing of your Personal Information or are unsatisfied with how we have handled your Personal Information, you have the right to lodge a complaint with the Information Regulator:
- Telephone: +27 (0) 10 023 5207
- Email: inforeg@justice.gov.za